Effective date: May 25, 2018

The entity TutorID OÜ ("us", "we", or "our") operates the websites https://tutor.id, https://tutorid.com, https://tutorid.com.br (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data on our websites, mobile applications or other online or mobile products and services (collectively, the “Services”).

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://tutor.id.

Definitions

• Service: service are the websites https://tutor.id, https://tutorid.com, https://tutorid.com.br operated by TutorID OÜ.
• Services: services are the websites, mobile application or other online or mobile product operated by TutorID OÜ.
• Personal Data: personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
• Usage Data: usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Cookies: cookies are small pieces of data stored in your device (computer or mobile device).
• Data Controller: data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
• Data Processors (or Service Providers): data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
• Data Subject (or User): data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information to understand how the platform is being used to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone Number
• Address, State, Province, ZIP/Postal code, City
• Cookies and usage data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.

You can enable or disable location services when you use our Service at any time, through your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:/p>

• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.

Use of Data

TutorID OÜ uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), TutorID OÜ legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

TutorID OÜ may process your Personal Data because:

• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests and it's not overridden by your rights
• For payment processing purposes
• To comply with the law

Retention of Data

TutorID OÜ will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

TutorID OÜ will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Estonia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Estonia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

TutorID OÜ will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Business Transaction

If TutorID OÜ is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Legal Requirements

TutorID OÜ may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of TutorID OÜ
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. TutorID OÜ aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your Personal Data.
• The right of restriction.You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where TutorID OÜ relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

• Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
• KlipFolio. Klipfolio is an online service that enables its Customers (“Service") to aggregate diverse data from multiple sources and quickly create a new, actionable perspective on their business (“Service"). The Service integrates with hundreds of data sources ranging from social media platforms to enterprise management services. For more information on the privacy practices of Klipfolio, please visit their Privacy Statement here: https://www.klipfolio.com/legal/privacy-statement
• Intercom. We use Intercom to help us know who is using our product or website and to personally communicate with them through targeted content, behavior-driven email, in-app, and web messages. Intercom helps us meet our data portability requirements for GDPR, we can easily export all of our data or granular subsets linked to an individual and permanently delete all data linked to an individual user. Intercom also automatically expire visitor data that has not been seen in 9 months, to ensure compliance with GDPR.
• Hotjar. We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy here: https://www.hotjar.com/legal/policies/privacy. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

• Stripe. Their Privacy Policy can be viewed at https://stripe.com/us/privacy

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By e-mail: privacy@tutor.id

Welcome to Tutor.id, operated by TutorId Limited.

By accessing Tutor.id website found at www.tutor.id and www.tutorid.com, whether through a mobile device or computer (collectively, the “Service”) you agree to be bound by these Terms of Use (this “Agreement”), whether or not you create a Tutor.id account. If you wish to create a Tutor.id account and make use of the Service, please read these Terms of Use. TutorId Limited is a registered company in Ireland and support operations around the world.

Changes to the Website

You acknowledge and accept that we may from time to time alter, suspend or discontinue any aspect of the Website or the Content available through it and you will be notified at every change.

Further, we may alter the Terms from time to time. If we do so, the updated version will be effective as soon as it is uploaded on to this site. We recommend that you revisit this page at every change of our terms of use to ensure that you are aware of any changes that we have made to these Terms. By continuing to use the Website following any amendments to the Terms, you indicate your agreement to such amendments.

You accept that you will have no claim for breach of contract or otherwise in respect of any such alterations to the Website or these Terms.

Your Eligibility and Usage

You agree and acknowledge that:

• in order to register as a Tutor, be eligible to receive payments and offer tutoring services you must register and create an account and warrant to us that you are 18 or older.
• in order to register as a Student you should warrant us that you are 18 or older. If the Student is under 18, the legal responsible must register and create and account for the student as well as managing the account. The underaged student under no circumstances should use the account & application even with parental permission.
• you can register to join the Service as a Tutor by logging into your Account using certain third party social networking sites (“SNS”) (including, but not limited to Facebook) via our Site. When you register by logging into an SNS via our Site, we will obtain the Personal Information you have provided to that SNS (including, but not limited to your “real” name, profile picture, email address, list of SNS friends and any other information that you make available via the applicable SNS) from the account you have with such SNS and use that information to create your account and you will become a User; the information we obtain may depend on the information you provide to the applicable SNS and/or the privacy settings you have set or applied with the applicable SNS.
• You are responsible for safeguarding and maintaining the confidentiality of your username, password and corresponding Account information. You agree not to disclose your password to any third party and that you are entirely and solely responsible for any and all activities or actions that occur pursuant to the use of your Account, whether or not you have authorised such activities or actions. You will immediately notify Tutor.id at team@tutor.id of any unauthorised use of your username, password or Account and we will immediately send you a password reset link.
• You agree that you will not permit, enable, introduce or facilitate: (i) persons who do not have an Account to have access to the features of the Site and Services only made available to registered Tutors; and (ii) other persons to participate in providing Tutor Services from your Account.

Your Conduct

You warrant that in your use of the Website you shall:

• use the Website only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use of the Website by any third party; and
• not engage in any conduct which is unlawful, or which may harass or cause distress or inconvenience to any person.
• not impersonate another person or allow any other person or entity to use your username, password or membership.
• agree that the relationship between you and Tutor.id is that of an independent contractor and nothing in Tutor.id Terms of Service may be construed as establishing an employment or agency relationship between you and Tutor.id.
• acknowledge and agree that you are not and will not be entitled to any benefits paid or made available by Tutor.id to its employees, including, without limitation, any vacation, sick leave or similar pay or benefit, or to participate in any plans, arrangements or distributions made by Tutor.id pertaining to any bonus, stock option, profit sharing, insurance or similar benefits, whether available to employees of Tutor.id or otherwise.

For Tutors: Accept Payments, Charges & Refunds

You acknowledge and agree that:

• accepting cash payments is solely responsibility of the user (tutor) who made an account. Tutor.id holds no responsibility in guaranteeing cash payments from students.
• accepting card (online) payments is the only guaranteed payment method and it is only possible by connecting to Stripe.
• we grant the amount of five free bookings monthly (meaning you must accept 5 booking requests) as free trial, however to accept higher number of bookings per month you must purchase any of the available paid subscription plans.
• the subscription service is billed in advance on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for unused months with an open account.
• if you choose to save your details when paying for Tutor.id services (use of platform and all its features), Tutor.id reserves the right to take payment for invoices from that card. We only charge you in case you have chosen a paid subscription package.
• all payments are to be made according to the currency of your country of residence.

For Students: Charges & Refunds

You acknowledge and agree that:

• the student pay no subscription fee to access the selected tutor on Tutor.id
• Tutor.id will only display the preferred tutor’s booking and cancellation policies, as well as their availabilities - tutors are independent contractors that make use of the application to manage their business.
• accepting to pay your tutor in cash is solely a responsibility of the user who made an account. Tutor.id holds no responsibility in guaranteeing cash payments from students.
• tutor can cancel the class at any time and you will not be charged by the lesson.
• the refund request will be sent directly only if authorised by the tutor (e.g. if tutor did not attend a lesson booked).
• if the student is not satisfied with the teacher or class there are no refunds based on customer dissatisfaction.

Disclaimer and Limitation of Liability

You should not rely on the accuracy of any part of the Content. You accept and acknowledge we shall not in any way be liable for any damage, loss, costs or expenses arising directly or indirectly from your reliance on or use of any of the Content for any purpose.

Whilst every effort is made to ensure that the Website does not contain any error, defect, malfunction or corruption, we do not accept responsibility for any damage to or loss of data on your computer system, network or server that results from the download or use of the Website or any Content made available via the Website.

Without affecting the above statements, and except as expressly stated in these Terms, we disclaim, as far as the law allows, all warranties and representations, express or implied, in respect of any of the Content, including but not limited to warranties of satisfactory quality, fitness for a particular purpose, non-infringement of third party rights or any law, compatibility, security and accuracy.

We accept no liability for any indirect or consequential loss or damage or for any loss of data, profit, business, revenue or anticipated savings (whether direct or indirect) that arise out of or that are related to the use of this Website.

Nothing in these Terms shall exclude or limit (i) our liability for death or personal injury caused by our negligence; or (ii) any liability that cannot be limited or excluded by law.

Downtime

You acknowledge and accept that computer and telecommunications systems may contain faults, including viruses, and may from time to time require periods of downtime (being periods during which the Website is not available to you) for the purposes of repair, maintenance and upgrading.

Accordingly, we do not guarantee uninterrupted availability of the Website, but we shall make reasonable efforts to minimise any periods during which the Website is not available. You accept that you shall have no claim for breach of contract or otherwise in respect of any such period of unavailability.

Hypertext Links

The Website and its Content may at points incorporate links to the websites and services of third parties. Such links are provided for your convenience only, and their provision does not constitute an authorisation by us to you to access such third party web sites, nor an endorsement of the content of such third party websites by us.

You acknowledge and accept that we shall not be responsible for any damages, loss, costs or expenses arising from the use of such third party websites, or products or services available through such third party websites.

Copyright Statement

The Content provided on the Website is owned by TutorId Limited. As expressly stated in these Terms, no material in whole or in part from the Website may be modified, copied, reproduced, published, uploaded, posted, transmitted, transferred distributed or in any way exploited. Any such use is prohibited and will constitute an infringement of the copyright and other intellectual property rights of ours, or in the case of material licensed to us, the owner of such materials.

Permission is given for the downloading and temporary storage of one or more of these pages for the purposes of viewing them on a personal computer or monitor for your own personal and private use. These pages may also be printed for your personal, private and non-commercial use provided that you make no alteration to any of the Content and you do not use any part of the Content in any other publication, in whatever medium, without the prior written consent of Tutor.id.

The Tutor.id trade mark, the www.tutor.id or www.tutorid.com domains and any other names, images or logos identifying Tutor.id and our products and services are either (a) proprietary marks of ours or (b) marks which we are licensed to use. Except as expressly stated in these Terms, you may not copy, reproduce, upload, post, display or use in any way such marks without the prior written permission of TutorId Ltd.

Dispute Resolution

You and Tutor.id agree that any dispute, claim or controversy between you and Tutor.id, or otherwise arising out of or relating to these Tutor Terms of Service or the breach, termination, enforcement, interpretation or validity thereof or the use of the Site or Services (collectively, "Disputes") will be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights.